Contact Us

Our commitment to customer service is a top priority. Whether you want to talk on the phone or need support in person, we’re ready to help.

Phone: (515) 245-2863
Toll free: 1-800-362-1688

Hours of operation
Monday – Friday: 7:30 a.m. to 8:00 p.m. (CST)
Saturday: 8:00 a.m. to Noon (CST)

To report a lost or stolen card, contact Customer Service. For after-hours support, contact:

Debit or ATM Cards: 1-800-236-2442
Credit Cards: 1-800-221-5920

Electronic Banking Digital Banking: 1-800-626-5761
Electronic Banking Cards & ATM: 1-844-544-2924
Electronic Banking ePayments: 1-844-544-2923
401(k): 1-800-362-1688, Option 7
Commercial Lending: 1-800-362-1688
Treasury Services: 1-800-362-1688
International Services: 1-800-362-1688 ext. 5285
Residential Mortgage Services: (515) 222-2013
Trust Services: (515) 245-2800
Gift Card: 1-866-255-9849​​
MyPayCard Employee/Cardholder: 1-866-255-9849​
MyPayCard Employer Administration: 1-800-626-5761
Credit Card Services: 1-800-362-1688
Credit Card Dispute Services: 1-800-600-5249
Easy Access Automated Information Access: (515) 245-5252
Easy Access Toll Free: 1-800-932-3279

• 0: Speak with a Customer Service Representative
• 9: Return to the Main Menu
• 8: Return to the Previous Menu

The card number is required (if the card number is not available, press 0 for assistance). If your card has not been activated, you will be prompted to do so.

Press 1: Report a lost or stolen card

Press 2: Change card PIN

Press 1 for Checking and Health Savings Account: gives current, available, and ledger balances, and if Checking Reserve is tied to account, gives available line and today’s payoff amount

• Press 1: For transaction activity
  • Press 1: Last 10 withdrawals or debits
  • Press 2: Last 10 deposits and credits
• Press 2. Search for single check or dollar amount
  • Press 1: Check
  • Press 2: Dollar amount
• Press 3: Repeat balance information
• Press 4: Interest Information – gives year-to-date interest and prior-year interest
• Press 5: For account services
  • Press 1: Place a stop payment on account (Stop payment subject to a fee, as disclosed in the Service Fee Schedule)
  • Press 2: Set overdraft services for ATM and debit card transactions

Press 2 for Investment Savings or Secure LifeStyles Savings account information: gives current, available, and ledger balance

• Press 1: For transaction activity
  • Press 1: Last 10 withdrawals or debits
  • Press 2: Last 10 deposits and credits
• Press 2: Search for single check or dollar amount
  • Press 1: Check
  • Press 2: Dollar amount
• Press 3: Repeat balance information
• Press 4: Interest information: gives year-to-date interest and prior-year interest
• Press 5: For account services
  • Press 1: Place a stop payment on account (Stop Payment subject to a fee, as disclosed in the Service Fee Schedule)
  • Press 2: Set overdraft services for ATM and debit card transactions

Press 3 for all other savings accounts: gives current, available and ledger balance

• Press 1: For transaction activity
  • Press 1: Last 10 withdrawals or debits
  • Press 2: Last 10 deposits and credits
• Press 2: Repeat balance information
• Press 3: Interest information: gives year-to-date interest and prior-year interest
• Press 4: For account services: set overdraft services for ATM and debit card transactions

Press 4 for CD or IRA account information: gives current balance, interest rate, term, maturity date, last interest amount/posted date, interest paid year-to-date, and interest paid last year.

• Press 1: Repeat CD or IRA Account Information

To transfer from:

• Press 1: Checking
• Press 2: Investment savings or Secure LifeStyles savings account
• Press 3: All other savings accounts
• Press 4: Line of credit

To transfer to:

• Press 1: Checking
• Press 2: Investment savings or Secure LiftStyles savings account
• Press 3: All other savings accounts
• Press 4: Mortgage loan
• Press 5: Installment loan
• Press 6: Commercial loan
• Press 7: Line of credit

Press 1 for Mortgage Loan: gives current balance, next payment due date, current escrow balance and payoff amount

• Press 1: Payment information: gives last payment amount/date and next payment amount/date
  • Press 1: Payment mailing address
• Press 2: Interest information: gives interest rate, year-to-date interest, and prior-year interest
• Press 3: Escrow information: gives current balance, last tax escrow disbursement amount/date, and next tax escrow disbursement date
• Press 4: Original loan information: gives original loan balance amount/date and maturity date

Press 2 for Installment Loan: gives principal balance and next payment due date, and payoff amount

•  Press 1: Payment information: gives last payment amount/date and next payment amount/date
  • Press 1: Payment mailing address
•  Press 2: Interest information: gives interest rate, year-to-date interest, and prior-year interest
• Press 3: Original loan information: gives original loan balance amount/date and maturity date

Press 3 for Commercial Loan: gives current balance and next payment due date

• Press 1: Payment information: gives last payment amount/date and next payment amount/date
  • Press 1: Payment mailing address
• Press 2: Interest information: gives interest rate, year-to-date interest, and prior-year interest
• Press 3: Original loan information: gives original loan balance amount/date and maturity date

Press 4 for Home Equity Line of Credit: gives current balance, available credit, and payoff amount

• Press 1: Payment information: gives last payment amount/date and next payment amount/date
  • Press 1: Payment mailing address
•  Press 2: Interest information: gives interest rate, year-to-date interest, and prior-year interest
• Press 3: Information on advance: gives date/amount of last three advances

• Available Balance is the current balance minus any floats, holds, and online floats.
• Current Balance is the ledger balance plus/minus today’s activity.
• Ledger Balance is the balance at the end of the prior business day. (Please note, not all transactions clear in real time. You may have outstanding transactions, such as checks and debit card transactions, which have not yet been posted to the account.)

For assistance for questions, contact Customer Service at 1-800-362-1688.